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Re: Advice on firing a customer
Posted to Shop Management Forum on 3/2/2012 8 Replies

Hello David,

I'm not as kind as Becky, or as angry as some of the others - here is my answer:

"Sir, I'm not going to be able to make us both happy here. You see, I KNOW that our facility can fix your car in a way that exceeds your expectations. However, I... Login to read more.

8 Replies Received (View Replies)