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International Automotive Technicians Network
Re: Advice on firing a customer
Posted to Shop Management Forum on 3/2/2012

I think if you really wanted to get rid of him the thing to do would've been to give him the keys right then and there. Now, you have to have an unpleasant conversation.

I don't see why it matters though. I'm kind of a jerk and say things I shouldn't sometim... Login to read more.