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International Automotive Technicians Network
Re: Wanting your customers to love your service is wrong
Posted to Shop Management Forum on 3/1/2012

Hi Mark

I see this much the same way as you have written here. Some of the work we do on cars is straight forward but not as much as it use to be 41 years ago when I started. I feel the auto repair business has moved greatly to out of the box thinking. This... Login to read more.