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International Automotive Technicians Network
Re: Wanting your customers to love your service is wrong
Posted to Shop Management Forum on 2/29/2012

I aspire to this thinking. I hope my customers think about the repairs I did and the money they invested with me and later down the road when everything is still doing what its supposed to do think "man I'm glad I fixed that car!" Provide real value to the cu... Login to read more.