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International Automotive Technicians Network
Re: Difficult customer
Posted to Shop Management Forum on 2/7/2012

If it was me....Sell him 2.0 hrs of diagnosis time or decline (be too busy) to look at it. You've wasted enough time with this schmo. Does he just want you to guess and throw parts at it? seems like that's what he's asking you to do. You cant make money if the... Login to read more.