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International Automotive Technicians Network
Re: OVER SELLING $700 brake jobs while selling un-needed parts
Posted to Shop Management Forum on 2/5/2012

Hard sell tactic: "Your going to die if you continue to drive this!"

"We just happen to have a "special" to fix this, coincidentally."

"That other shop ripped you off, we'll help, just sign here." Login to read more.