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Re: How do you handle something like this?
Posted to Shop Management Forum on 1/25/2012 1 Reply

Dean:

Quickly, get a rollback to bring the vehicle to the shop. Pay for wheel, studs, labor, lug nuts and whatever else (possibly the wheel well was damaged), make sure the customer specifies what he or she thinks was the extent of loss or damage (remember, ... Login to read more.

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