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International Automotive Technicians Network
Re: How do you handle something like this?
Posted to Shop Management Forum on 1/25/2012

Apologize profusely, make sure nobody was injured. Obtain rental and tow truck, repair mechanical damage, send to body shop.

Call the insurance guy, maybe, if nobody was injured, maybe not.

Check the torque wrench, asses how that could have possibly happe... Login to read more.