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International Automotive Technicians Network
Re: Customer relations
Posted to Shop Management Forum on 1/22/2012

Now that they've 'got' you, You oughta buy lunch tomorrow as a punishment. Throw in a little threat that they should do the same next time they forget. Every time you get through a month with nobody forgetting (has to be all or none), you buy lunch again. Smal... Login to read more.