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At What Point is it the Tech's Fault?
Posted to Shop Management Forum on 11/9/2011 58 Replies

Throwing this one out there after 2 vehicles today and the boss' son (who is the manager and 2nd in command) showed his arse.

#1 was a Mazda Tribute. The chrome trim piece on the front of the hood was broken when it came in. I went to open the hood, felt it ... Login to read more.

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