× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Service Advisor Training Questions
Posted to Shop Management Forum on 10/28/2011

Hey Mark,

1. I would re-emphasize the study of human behavior and understanding buying signals

2. I would want my new SA to completely understand the 3 legged horse that is our industry...management, sales, production and how each is needed to profit from... Login to read more.