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International Automotive Technicians Network
Re: Diet, sore back, customer care ( lack of )
Posted to Shop Management Forum on 6/29/2011

I like the word "parasite" it is very appropriate to use that term to describe some of the clowns that come to our shop. When I explain that we have to charge a diagnostic fee, that usually culls out some of the neglected junk that shows up in the driveway. Be... Login to read more.