× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Customer Complains, what would you do?
Posted to Shop Management Forum on 5/3/2011

Marcus

I can tell you it is not fun explaining to someone why their 14 year old Quest, needs about 1k to pass an emission test, my wife had fun translating knock sensor and other parts to spanish:) and no I did not get that ticket. I did get my Diag fee. Login to read more.