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International Automotive Technicians Network
Re: Customer Complains, what would you do?
Posted to Shop Management Forum on 4/29/2011

I'd tell him this shop is about as accurate with their assessment of causes of water pump failure as they are with their estimate of the repair cost.

Overtightened belt causing leakage (not bearing failure, but leakage) in a few days? I don't think so. Login to read more.