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International Automotive Technicians Network
Re: Customer Complains, what would you do?
Posted to Shop Management Forum on 4/29/2011

Ask him what the belt tension was, and if its documented on the bill. Then quote from the TSB what its supposed to be. If indeed they found it too tight, that is when he should have called you, not...... AFTER THE REPAIR WAS DONE. If he had called you before, ... Login to read more.