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Customer Complains, what would you do?
Posted to Shop Management Forum on 4/28/2011 140 Replies

Here is the scenario.

Replaced drive belts on a 1994 Nissan Quest. Customer paid and was happy. So we thought...days later customer called back and says the water pump is leaking and asked for a quote, he says he wants to see if we are cheaper than a service... Login to read more.

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