× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Grrr...customers
Posted to Shop Management Forum on 4/11/2011

Perfect! Didn't denigrate cousin, maintained integrity of diagnosis, gave option to repair before major damage and provides opportunity for further discussion. Login to read more.