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International Automotive Technicians Network
Re: Grrr...customers
Posted to Shop Management Forum on 4/10/2011

In my opinion, it comes down to control.

Are you going to let them control you? Are you choosing to let the other person, and what they say, control your actions, emotions, and life?

Stress is not the event, it's how you choose to perceive the event and ho... Login to read more.