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Re: # of Word of Mouth-Referrals
Posted to Shop Management Forum on 12/27/2000

We are currently about 75% of repeat cusotmers. The other is a mix between word of mouth and referrals. Our shop management software (RO Writer) tracks this information for us. We ask all of our customers that come in, "How did you hear about us, Friend, phone... Login to read more.