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Re: # of Word of Mouth-Referrals
Posted to Shop Management Forum on 12/26/2000 1 Reply

Hi John,

I had to go into our database and do some figuring, but the numbers are: (as close as I can average)

About 50% of our regular customer base is previous customers/friends/family.

About 75% of our regular customers have referred at least one new c... Login to read more.

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