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International Automotive Technicians Network
Re: Loaner cars revisited
Posted to Shop Management Forum on 3/22/2011

NOTHING makes a big upsell easier than, "Do you need a car to use? I have one for you."

NOTHING makes eating a problem easier than, "I apologize. Let me put you in one of my cars and I can take care of things and call you tomorrow when I've finished."

NOTH... Login to read more.