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Re: bad for me, good for the customer
Posted to Shop Management Forum on 3/14/2011 6 Replies

How about this:

1)Call dealer to verify coverage.

2)Contact customer and offer to facilitate warranty repairs, IE. deliver vehicle to dealer, provide customer with loaner car. Advise customer that timeframe on repairs is dealers and not ours.

3)Call deal... Login to read more.

6 Replies Received (View Replies)