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International Automotive Technicians Network
Re: 'What's the damage?'
Posted to Shop Management Forum on 2/23/2011

With established customers I switch off between...

"Awwwww... lets see, bring a grand and I'll make change for ya..."

or

"Well, after falling off the rack the way it did... the body shop said 2500 clams ain't bad... but the bill for today was $[...]"... Login to read more.