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International Automotive Technicians Network
Re: 'What's the damage?'
Posted to Shop Management Forum on 2/23/2011

Joe,

Perhaps your thinking a bit defensivly. I would just answer "the total came to $[...]". I don't think "What's the damage" should be taken as a negative. It's likely just a term of the times. Maybe it's more common in "baby boomers".

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