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International Automotive Technicians Network
Re: Customer calls you at home
Posted to Shop Management Forum on 2/22/2011

Hello Scott,

The first thing is I hope my better half doesn't answer the phone :-) That could be a bad thing!

My usually response is that I'm not at work and I don't the necessary info to know what is wrong with their vehicle and I don't know what I have o... Login to read more.