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International Automotive Technicians Network
Re: Bait and switch or creative selling?
Posted to Shop Management Forum on 2/15/2011

David:

You are doing it right. Sell the complete job. But then explain to them that you can install just a belt just your competitor. But do not come back and scream @ me if 2 months down the road that the water pump failed or an idler pulley failed. Tell th... Login to read more.