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Bait and switch or creative selling?
Posted to Shop Management Forum on 2/15/2011 96 Replies

When the economy dipped I saw a trend among my competitors, they would quote a "lowball" price, get the car apart and upsell. As an example, I would quote a timing belt replacement along with idlers, tensioner, seals, water pump, t-stat, coolant, serpentine be... Login to read more.

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