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International Automotive Technicians Network
Re: Excellent customer service or betraying our industry?
Posted to Shop Management Forum on 2/8/2011

Don't get me wrong, I think you performed a great service for your customer. It is a tough call. If you had gotten a little more risky code there has to be a point where you risk putting your customer through a little more work and when it fails how will he ta... Login to read more.