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International Automotive Technicians Network
Re: Excellent customer service or betraying our industry?
Posted to Shop Management Forum on 2/5/2011

Hi Don I think it is commendable what you did. But this cannot be done with every [...] have to know your customer well. There are those who may have to be sent to the local [...] will feel that you are overcharging/ripping them off the next time you have to c... Login to read more.