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Re: Excellent customer service or betraying our industry?
Posted to Shop Management Forum on 2/5/2011 2 Replies

Hi Ed,

A few years ago my Dad called me after he had his late model Taurus "diagnosed" at a local repair facility. I think it's an '02 or so, it has the 3.0 DIS engine.

The shop had "diagnosed" it as needed plugs, wires, air filter, fuel filter and a fuel ... Login to read more.

2 Replies Received (View Replies)