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Re: Excellent customer service or betraying our industry?
Posted to Shop Management Forum on 2/5/2011 1 Reply

Hi Don, I have read the responses to your post, pro and con. I think those against what you did have one thing in common, they sell your customer short. What do you think would have happened if the job he did would have failed? A court date? Request for compen... Login to read more.

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