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Re: Excellent customer service or betraying our industry?
Posted to Shop Management Forum on 2/5/2011 7 Replies

I think you did the right thing. You proved you value his friendship more than his wallet. I always try to find an iATN or ASA shop close to whomever calls. I have relatives who call me for advice often. I tell people to find a shop they trust and stay with th... Login to read more.

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