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Re: Excellent customer service or betraying our industry?
Posted to Shop Management Forum on 2/5/2011 3 Replies

Well, Don, of the responses so far there were only a couple of nay-sayers. Most seem to think you did good - as do I.

In fact, Don, with your permission, I'd like to include this story in my "Fill the Bays and Keep 'Em That Way" class that I'm presenting ne... Login to read more.

3 Replies Received (View Replies)