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Re: Excellent customer service or betraying our industry?
Posted to Shop Management Forum on 2/4/2011 1 Reply

I think it was great customer service on your part. Unfortunately as Marlin pointed out, this guy would of thought a lot different of you if your SWAG didn't pan out. Having him buy a part for no reason. making him get his hands dirty,etc.

Still if only more... Login to read more.

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