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Re: Excellent customer service or betraying our industry?
Posted to Shop Management Forum on 2/4/2011

Thank you. I am anticipating flak for sending him to AZ for the code scan -- got a lot of flak for that in the past.

I think what you did was spot on! You used a tool that you do not like and only use it when you have to. So no piling on from me.(at this poi... Login to read more.