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Excellent customer service or betraying our industry?
Posted to Shop Management Forum on 2/4/2011 72 Replies

My customer loves how I handled this, but I am willing to bet some of you won't. That's OK -- won't be the first time!

He's on a road trip in New Mexico pretty much in the middle of nowhere -- 30 miles from Roswell. His 2004 Mazda V6 Tribute is "stuttering" g... Login to read more.

72 Replies Received (View Replies)