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International Automotive Technicians Network
Re: Two Realities of the 'Wowed' Customer
Posted to Shop Management Forum on 12/9/2000

Gee, you're catching on. {g}

I prefer not to hear all of the praise and I don't usually listen to people who say they are 'going to send me business'. Some of my best customers actually do this and most of our new customers are referrals, but more just say t... Login to read more.