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Two Realities of the 'Wowed' Customer
Posted to Shop Management Forum on 12/9/2000 17 Replies

Keep in mind I am defining "wowed" differently than Mark. From time to time we run across the customer, usually a first timer as I recall, that is truly "wowed". "This is the finest business on the face of the earth...blah, blah, blah."

The first few times t... Login to read more.

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