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Re: What's at STEAK?
Posted to Shop Management Forum on 12/9/2000

Not only that, but if you 'WOW' them too much, many may get the mistaken impression that you are too expensive. The ONLY way to 'WOW' them is with personality--get to know them, try to help them, etc. Marble-floored waiting rooms and mahogany service counters ... Login to read more.