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International Automotive Technicians Network
Re: An exercise in customer service
Posted to Shop Management Forum on 1/11/2011 1 Reply

Yes it is. If I was having problems with a company that sold me something, I would very much like to know exactly where they are located. If I was informed by said company that they were headquartered in, say, Toledo, I would attempt to ascertain if what I was... Login to read more.

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