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International Automotive Technicians Network
Re: I'm firing this customer
Posted to Shop Management Forum on 1/5/2011

At07:51:10 PST on 01-05-11, Eddie Ehlert wrote:

[...trimmed text...]

Very sage advice IMO.

Why go through the "dog and pony show" of that letter?

When he gets the receipt with the balance due in the mail , he eithe... Login to read more.