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International Automotive Technicians Network
Re: I'm firing this customer
Posted to Shop Management Forum on 1/4/2011

Dean:

Lots of "emotion" in your return letter (if you send it). Anyway, cut your losses and the amount of time you invest in this situation. They probably need your services and will have to call you in the future. At that time, remind them they have an outs... Login to read more.