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International Automotive Technicians Network
Re: Waiting for a customer
Posted to Shop Management Forum on 12/1/2010

With few exceptions, the only appointment that I will give with a guaranteed starting time is the first appointment of the day at 8:30. If my 8:30 is not there by 9 I move on. If they show late, I will tell them that I had to move on and if they would like to ... Login to read more.