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International Automotive Technicians Network
Re: How would you handle it?
Posted to Shop Management Forum on 11/23/2010

I would pump them for info about the issue and Explain what I do how we do it and that, If I do not fix it they do not pay, but my diagnostic fee is that, I charge it to test your car, not shotgun parts at it.

I had a lady in here first time customer, she fa... Login to read more.