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Re: Telling the customer 'like it is'
Posted to Shop Management Forum on 11/1/2010 3 Replies

Early this year, I replaced the engine in a 1988 Toyota Camry station wagon belonging to a senior engineer with Conoco-Phillips. He has the money to buy any new car at his discretion. He asked me one question regarding the car before he agreed to a $4K eng... Login to read more.

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