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International Automotive Technicians Network
Re: Telling the customer 'like it is'
Posted to Shop Management Forum on 10/30/2010

Why not? Like one of the posts said:"The car doesn't lie!" It's our job to find out what's need to be done to repair the car. I've been in the trade long enough to recognize most of IATN members and respect most of you. By telling the truth, the customer(s) ca... Login to read more.