× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Cake and eating it too, Ethics
Posted to Shop Management Forum on 10/7/2010

I've had similar projects in my shop. Customer wants part X replaced based on someone else's diagnosis, often "a buddy of his", and I find that the part in question is good. I decline to replace the part when this happens and usually [but not always] can steer... Login to read more.