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Keeping a customer happy...
Posted to Shop Management Forum on 5/14/1998 8 Replies

Here's the situation. A 90 Caravan 2.5 comes in for regular maintenance. Customer OK's pads,rotors,shims,timing belt,water pump, 3 belts, and all the hoses... Nothing difficult. We take the customer home, and return to do the work. Halfway through the job, the... Login to read more.

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