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International Automotive Technicians Network
Re: Trust - Who, What & When?
Posted to Shop Management Forum on 8/26/2010

I agree, shop 1 took a SWAG approach and did not properly diagnose the vehicle. Therefore, any customer that can be easily convinced(which is apparently what they were after)would say OK fix it. A customer that reads between the lines and sees that they are no... Login to read more.