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International Automotive Technicians Network
Re: Problems Faced by Service Advisors
Posted to Shop Management Forum on 11/2/2000

[...trimmed text...]

Jim:

On the sales side, two books:

Integrity Selling by Ron Willingham; Low Profile Selling by Tom Hopkins.

One thing ... if you want to be successful on the sales side, never, and I mean never,... Login to read more.